Company Information
NewPoint Group Overview
NewPoint Group, Inc. is a highly respected and experienced management consulting firm headquartered in downtown Sacramento, California, with a satellite office in Oakland, California. NewPoint Group specializes in California public sector consulting to a wide range of clients at the state and local levels.
Prior to forming NewPoint Group, from 1978 through 1995, the two founders of NewPoint Group were executives with Ernst & Young LLP (formerly Arthur Young & Company), an international "Big 4" management consulting and public accounting firm. While with Ernst & Young, they had regional responsibility for the firm's public sector performance improvement consulting practice, and managed the firm's Sacramento office management consulting business.
NewPoint Group was established as a California corporation in 1995. NewPoint Group's two founding Directors have been providing management consulting services to a broad range of California public sector organizations since 1980. NewPoint Group is financially stable and focuses its energies externally, on quality client service.
The two Directors' combined experience includes successful participation on over 600 individual client engagements for public sector entities in California, many of which were multi-million dollar projects. Projects have ranged in scope from one-week assignments to large, multi-year assignments, involving up to a dozen subcontractors.
Integrating Strategy, People, Process, and Technology
NewPoint Group focuses on delivery of total solutions that "fuse" government reengineering with technology enablement, organizational alignment, and change management. Our innovative solutions will help your agency provide the high quality services demanded by constituents more efficiently, and for less cost.
In today's environment, government agencies and departments at all levels are being continuously challenged to increase efficiency and the quality of services while minimizing staffing and budgets. The ongoing challenge to balance the needs of constituents requiring services and taxpayers frustrated with rising costs has never been greater. The new economy of global competition and a virtual environment demands changes in the role of government from a regulator to a resource and from bureaucratic hierarchies to learning networks that support innovation and growth.
NewPoint Group focuses on delivery of total "fused" solutions to complex multi-disciplinary problems commonly experienced in the public sector. Our public sector specialists provide management consulting services in the following areas:
- Governmental program planning, development, and evaluation, using facilitated sessions and survey research as part of the process
- Organizational assessments, including analyses of organizational structures, staffing requirements, and position classification systems
- Business process reengineering assessments, including improvement portfolio development and implementation, and associated conflict resolution, team building, and change management services
- eGovernment Services, including readiness assessments, visioning, strategic planning, feasibility analysis, protecting, architecting, and implementing
- Performance measurement, including developing workload, service level, efficiency, and quality measures
- Information technology and management information systems planning, development, and implementation
- Solid waste management consulting services
- Financial and economic analyses, accounting, budgeting, cost-of-service allocation, and rate-setting analyses
- Litigation support, including expert witness testimony services
- Mobilehome rent control financial consulting services
Capabilities and Infrastructure Support
NewPoint Group uses senior, highly experienced professionals on its engagements. NewPoint Group professionals have had rigorous training and experience in either the "Big 4" management consulting environment, or industry. Each of our career professional consultants has a minimum of ten years experience.
NewPoint Group provides innovative delivery solutions on time and on budget. The firm has the unique ability to integrate strategy, research, people, process, and technology in order to provide total client solutions. NewPoint Group's senior consultants offer in-depth capability to quickly deliver tangible value to a broad spectrum of State of California organizations.
NewPoint Group professionals challenge every assignment, energize their work, and bring a sense of pride and excitement to client projects. Attributes of NewPoint Group consultants include:
- Good common sense judgment
- First-hand experience and credibility
- Excellent teamwork and communication skills
- Cost, revenue, and bottom-line consciousness
- Practicality and pragmatism
- The ability to achieve consensus regarding recommendations for action
- A desire to carry projects through to implementation
NewPoint Group manages, and then exceeds clients' expectations to assure satisfaction. The firm continually measures client service and quality through a Customer Satisfaction Questionnaire. In most cases, NewPoint Group clients have expressed extreme satisfaction with its services. We continually strive to provide only the highest quality work products, and to exceed our clients' expectations for fast, personalized, responsive service.
NewPoint Group is centrally located in downtown Sacramento offices. The firm has invested in up-to-date telephone, voice mail, computer, and back-office support systems.
NewPoint Group has two full-time publications designers to assist with the development and production of reports, presentations, and other materials, including digital and electronic delivery. Our publications designers won a Silver Award and a Gold Award from the State Information Officers Council for designing and producing media kits for the California Department of Boating and Waterways.
NewPoint Group has turn-key, in-house report production capabilities. The firm takes pride in its ability to produce reports, presentations, and other collateral materials in-house, saving our clients both time and money, as well as ensuring the highest level of quality and personal attention to detail.
State of California Specialization
NewPoint Group primarily specializes in State of California public sector performance improvement consulting. Since 1980, NewPoint Group personnel have provided full-time professional consulting services to State of California agencies and departments on over 500 consulting projects.
The firm has extensive State of California experience with large-scale research costing projects, environmental studies, project and program evaluation, policy research and analysis, performance measurement, statistical analysis, strategic planning, business process reengineering, organizational analysis, organizational change management, training, information technology, cost-allocation, budgeting, and economic/financial analyses.
NewPoint Group is a full-service management consultancy specializing in taking State of California clients from strategy and research and program assessment, through performance improvement and information technology solutions, to implementation, and finally through change management.
NewPoint Group has developed a unique specialization in performing large, complex, and multi-disciplined projects that require combining and integrating numerous functional areas of expertise. These engagements usually require effectively integrating numerous disciplines such as engineering, economics, planning, and physical and environmental sciences.
As evidence of our State of California specialization, and our commitment to State of California clients, NewPoint Group currently holds multiple master contracts with the State of California.
Unique Capabilities Tailored to Meet Your Business Needs
We believe that the specialized experience of our personnel sets us apart–perhaps uniquely so–from other management consulting firms serving the public sector. The experience of our Directors encompasses over 500 public sector engagements. Additionally, our team of seasoned Principals and Senior Associates all have at least 10 years of public sector consulting experience. Because of our experience, we are able to work effectively across a broad spectrum of programs, and at all levels within a client's organization.
Client Testimonials
NewPoint Group manages, and then exceeds, clients’ expectations to assure satisfaction. We continually measure client service and quality through our “Client Satisfaction Questionnaire”. It is not what we do, but the way we do it, that is what gets results. Below are samples of comments received from our clients indicating consistent satisfaction for over fifteen (15) years across a broad range of NewPoint Group engagements.
- "Thank you for all your hard work on this project and for meeting the fast timeline. It was a pleasure to do business with you.”
- “You are an exceptionally talented contractor. Kudos for your quick summary.”
- “You did a great job for us on the study.”
- “Outstanding expertise in your study report development. NewPoint Group final products are excellent. They were done in a timely manner and are very valuable to our organization.”
- “The Department of Motor Vehicles and its staff have been very satisfied with NewPoint Group and its members. They have been very responsive to our needs as well as professional and extremely cooperative. They have done a great job!”
- “This document is exactly what I needed. It is currently being reviewed by Management. Again, thanks for the quick turnaround.”
- “I would like to thank you for your excellent work on this matter.”
- “Superb job on a difficult project. NewPoint Group explains their work well, an important extra effort.”
- “Reliable, dependable, and true to heart (dedication) are adjectives I would apply to my interaction with NewPoint Group.”
- “Extremely satisfied. I would recommend your firm to others who need a quality and cost of service study.”
- “NewPoint’s personnel were very easy to work with. We continually changed our minds and NewPoint Group was patient and responsive to our concerns. It was a pleasure working with NewPoint Group and we would gladly do so again.”
- “The extent of their insight provided was not expected and greatly appreciated. Thanks. We have recommended this group for use by all State Agencies.”
- “NewPoint Group was excellent to work with.”
- “NewPoint Group is excellent at getting direction on policy issues rather than making assumptions and proceeding.”
- “I look forward to working with you again soon.”
- “They served as professionals who delivered what was needed in a timely and polished manner.”
- “They wanted us to succeed and worked to make it happen. We retained NewPoint Group several times. Each time we were very pleased with the working relationship before, during, and after the project. The results exceeded our expectations. They seem to be available whenever we need them, and on our time schedule.”
- “…demonstrated a solid understanding of how we approach our work. [NewPoint Group professionals] employed this innovative approach to surface some solid recommendations for improvement.”
- “NewPoint Group continually meets or exceeds all of my expectations, which are very high. I cannot think of a single complaint.”