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Practice Areas: Process Improvement and Innovation (Return to Practice Areas)Government agencies today are confronted with the challenge of providing better services more efficiently, and for less cost. The way to meet this challenge is through Process Improvement and Innovation. NewPoint Group provides a portfolio approach to improvement, along the dimensions of degree of change (tactical to strategic) and pace of change (fast to measured). The solutions that match the people, processes, and technologies of your agency are unique - our portfolio approach allows us to work with you to customize our analysis and solutions to your objectives and priorities. Continuous Improvement. Institutes programs of measured, tactical change, such as total quality management, that yield a steady flow of incremental performance improvements and promote cultural change. Focused Improvement. Produces fast, tactical gains in cost, time, or quality performance in specific operational areas-for example expediting collections, reducing lead times in public works, and improving constituent service. Focused Restructuring. Brings about fast, strategic change required by sudden, major shifts in the internal or external environment. Restructuring can include asset sales, outsourcing, and getting out of (or into) traditional government services. Process Innovation. Supports strategic redefinition and transforms fundamental operating characteristics through the reengineering of business processes. For example, we recently reinvented a state's procurement system to dramatically change what is bought, how it is distributed, and the roles of customers and suppliers. Our improvement methodologies are supported by two enabling practice areas for evaluating performance and facilitating your organization's transition to its future state: performance measurement and organizational change management. NewPoint Group works closely with clients as we apply a three-phased focused process improvement and innovation methodology that provides a flexible framework for identifying, prioritizing, and realizing the changes to business processes that will yield significant gains in performance.
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